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I, Serial Tab Parker

Tab #21, my recent multitasking detour: learned that customers are finding it difficult to navigate our Help Center and locate the desired information. Here's my quick redesign, a quick win illustrating the impact of scale, proportion, and space: from 3 categories visible above the fold to 9. Next step: card sorting to validate our categorization.

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After

 Before

Before

Chelsia YuComment